Plot/Summary:
Magic Words is a collection of phrases and mantras that one can say to oneself (or to others) as a way of communicating more effectively. This easy-to-read book of modern folk wisdom is divided into three parts: magic words to say to yourself, to others, and those for universal applications. Each key phrase is accompanied by 1-3 pages of vignettes illustrating its possible uses. For instance, "KMS" reminds one to "keep mouth shut" when dealing with an argumentative person or when asked an opinion about a sensitive situation; "it's thimble time" reminds the reader to protect himself from small barbs and annoyances the way a thimble protects against pin pricks. "Don't forget, you're not in a phone booth" can remind a cell-phone abuser to be courteous; and "Are you really yelling at me?" can help to defuse an abusive supervisor.  

Comments:
This book is an entertaining and effective guide to help the reader meet some of life's challenges in a polite and graceful manner. Most readers are sure to find some "magic words" that will prove helpful and perhaps even life changing.